Louis XVI Return Policy
At Louis XVI, we want you to be completely satisfied with your order. Aside from the exceptions set forth below, if for any reason you are not satisfied, we will gladly accept your return within 14 days of receipt of the (original) merchandise.
Please note: a return authorization must be initiated within 14 days of receiving the merchandise and product returned within 10 days of the return authorization being issued. Further, all products must be returned with the original receipt, in a new and unused state, in perfect condition, with all original shipping and product packaging, protective materials, and tags in place. Louis XVI will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way, or if the 14-day return authorization has passed. Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.
Should you wish to make a free return by mail, please access the “Product Returns” page on our website Fill out the return application within 14 days of receiving your order. Once we verify all the information is accurate, you will be provided with a Return Authorization number and also a FedEx return label will be sent to your email. You may then package the return in its original box, attach the label, and drop at a FedEx location or go to a FedEx location where the item can be packed for you. We recommend you keep note of your return tracking number, which is located on the label itself. Receipt of return shipments is required within 10 days of receiving your return authorization number.
- Custom products are considered a final sale and cannot be returned for exchange or refund.
- Individual items valued at $1,000 and above are considered a final sale and cannot be returned for exchange or refund.
You may also contact us by phone at 813-406-2099 to make return arrangements or are welcome to visit a Louis XVI Boutique in the United States to return your merchandise for a refund (to the original form of payment), in accordance with this return policy.
After 14 days, products in need of servicing should be sent to the customer service center and would be covered under the 2-year warranty.